|
|
 |
JR Warranty
3-Year Limited Warranty the Best in the Business!
Warranty Coverage
All merchandise must be received by our Service Center for evaluation to qualify for warranty repair or replacement. Warranty coverage also requires proof of purchase date. Please follow the Repair Service Directions below when sending items in for inspection and/or repair.
Warranties are not transferable and are therefore limited to the original purchaser of the unit. Equipment that has been improperly installed, mishandled, abused, or has suffered damaged due to a crash or other causes is not covered under warranty. Items repaired or altered by an unauthorized person or agency is also void of warranty.
Under no circumstances are consequential, collateral or incidental damages covered by the manufacturer's warranty. This is a limited warranty and gives you specific rights. You may also have rights that apply specifically to your state of residence.
Upon inspection and testing, items that meet warranty standards and are found to have a manufacturer's defect will be repaired or replaced at no cost at the sole discretion of the Horizon Service Center.
Reminder
As with all fine electronic equipment, do not subject your radio system to extreme temperatures, humidity or moisture. Do not leave it in direct sunlight for long periods of time.
Repair Service Directions
In the event that your JR radio needs service, please follow the instructions listed below:
1. Check all on/off switches to be sure they are off. This will speed the repair process of checking battery condition.
2. Return your system components only (transmitter, receiver, servos, etc.) Do not return your system installed in a model. In the event that a failure has occurred, please include all the components involved in the failure as this will help better identify the nature of the problem.
3. Use the original carton/packaging (molded foam container), or equivalent, to ship your system. Do not use the system carton itself as a shipping carton. You should package the system carton within a sturdy shipping container using additional packing material to safeguard against damage during transit. Include complete name, address, and phone information inside the carton, as well as clearly writing it on the outer label/return address area.
4. Include detailed information explaining your operation of the system and problem(s) encountered. This can be done either by writing a letter or printing off the Service Center Checklist from our web site. Provide an itemized list of equipment enclosed and identify any particular area/function, which may better assist our technicians in addressing your concerns.
5. Date your correspondence, and be sure your complete name, address, and phone number appears on this enclosure. Please be sure to include:
- Your name
- Mailing address
- Daytime Phone number
- Additional phone numbers
- Method of payment for charges
6. For Credit Card payment please include:
Name as it reads on the card;
Billing address of the card (This must match the shipping address for your merchandise)
Expiration Date;
Your signature authorizing use of the card for the repair.
7. Non-Warranty Repairs. Should your repair cost exceed 50% of the retail purchase cost, you will be provided with an estimate advising you of your options.
8. Warranty Repairs. To receive warranty service, you must include your original, dated sales receipt to verify your proof-of-purchase date.
9. Merchandise requiring inspection or repair should be shipped to:
Horizon Service Center
4105 Fieldstone Road
Champaign, IL 61822
If you have any question or concerns regarding JR products, please contact us:
By phone toll-free at (877) 504-0233
By fax at (217) 355-1552
Or by email via productsupport@horizonhobby.com
|
|
|