Length of warranties varies by product. Warranty repair will not cover units that have been
modified, misused or serviced by an unauthorized service center. To speak to a Product Support
representative, call 888-959-2304 for Heli products and 888-959-2305 for all other Air products
or submit a question here. If your product
needs to be repaired, submit a repair request here. Then, ship the
product, along with the completed Repair Request Form and signed Terms and Conditions form, in
the Product's original packaging (freight prepaid) to:
Horizon Hobby Service Center
4105 Fieldstone Rd.
Champaign, IL 61822
Ship via a carrier that provides tracking and insurance for lost or damaged parcels, as Horizon
is not responsible for merchandise until it arrives and is accepted at our facility.
Include your complete name and address and information inside the carton and clearly write it on
the outer label/return address area. Include a brief summary of the difficulty. Date your
correspondence and be sure that your name and address appear on this enclosure. Also, please
include a phone number where you can be reached during the business day.
Under no circumstances will the buyer be entitled to consequential or incidental damages. This
limited warranty gives you specific legal rights; you also have other rights that may vary from
state to state.
To receive warranty service, you must include your original sales receipt verifying the proof of
purchase date. Providing warranty conditions have been met, your product will be repaired free
Should your repair cost exceed 50% of the retail purchase cost, you will be provided with an
estimate advising you of your options. Any return freight for non-warranty repairs will be
billed to the consumer. For non-warranty repairs, please advise us of the credit card you prefer
to use. Horizon Service Center accepts Visa and MasterCard. Please include your card number and
expiration date. Horizon Service Center also accepts money orders.
Warranties and limitations vary by product. To view the warranty for your product, please see
the Instruction Manual that accompanies the product.